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      FAQ

      Do you ship internationally?

      Yes, we do! We ship to almost every country in the world except the following ones. Due to shipping restrictions, we're sorry and will keep working on this.

      • Bahamas
      • Yemen
      • Cuba
      • Iran
      • Sudan
      • Syria
      How long does it take for an order to arrive?

      • Order Processing: 1-3 Working Days.
      • Shipping Time: 7-15 Working Days.
       Country Shipping Time
      United States 8-14 Business Days
      Canada8-14 Business Days
      Australia8-15 Business Days
      United Kingdom7-12 Business Days
      Mexico10-16 Business Days
      Germany7-12 Business Days
      Italy7-12 Business Days
      Singapore8-14 Business Days
      France7-12 Business Days
      Spain7-12 Business Days
      Netherlands7-12 Business Days

      Note:

      1. Other countries not in the list, please see the actual payment page or contact our customer service.

      2. This table is for reference only, please see the exact shipping cost and delivery time on the actual payment page.

      Wrong Shipping Information:

      If you have left a wrong shipping address or contact information, please contact our customer service within 2 hours.

      Please note that it is the responsibility of the customers to enter their shipping address correctly. We are unable to redirect to another shipping address after we have processed and shipped the parcel. Contact us at: support@amoripple.com.

      Will my order be shipped in one package?

      For quicker logistical purposes, items in the same order will arrive in one parcel. 

      Does my order will be packed with gift packing?

      All products on sale will be packed with delicate gift packing as showed on each product page.

      Products in gift zone  will be packed with soft jewelry storage pouch as showed on each product page.

      What should I do if I haven't received my order?

      If you have not received your order within the expected shipping times (check delivery times), please contact us by email:
      support@amoripple.com

      We will always be at your service to help you locate the package and keep you informed all the way.

      Before contacting us, you may also try contacting your local post office if your tracking number shows your parcel has arrived in your city. Please note that we are not held liable for any incorrect shipping addresses and phone numbers provided during purchase. In case there is a mistake in your shipping information, please let us know ASAP.

      Do I have to pay import taxes/duties on an international order?

      We try our best to make sure you don't have to pay additional import or customs taxes/duties but sometimes it is out of our control.

      If you are charged additional taxes/duties, you are responsible for payment. Unfortunately, Amoripple is unable to advise what taxes/duties charges may be applied to international shipments. We are not responsible for any taxes/duties applied to your package.

      For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected charges at your end.

      How do I take care of my jewelry?
      Tips on Caring for Jewelry

      Because of the delicate nature of jewelry, any damage caused by wear and tear will not be replaced. Please follow the guidelines listed below to ensure proper care of your jewelry.

      • 1. Keep it dry: Getting jewelry wet is always bad. It can lead to cracks, a lack of shine, and water stains. Therefore, always remove your jewelry before swimming, showering bathing, or cleaning with household chemicals.
      • 2. Keep it away from chemicals: This might seem obvious, but you can find harmful chemicals in lotions, perfumes, and hairspray. Keep your jewelry away from these products.
      • 3. Put it on last: To avoid chemicals, put your jewelry on last and take it off first.
      • 4. Do not expose leather jewelry to water or any form of moisture, and always make sure your plated jewelry is dry prior to storing—moisture leads to natural tarnish.
      • 5. Know when to take it off: Most people know to take their jewelry off before they go to bed, but forget to remove it when swimming, gardening, cleaning, and playing sports.

      How to Care for Sterling Silver Jewelry?

      Sterling silver requires special care to preserve its appearance and longevity.
      Sterling silver tarnishes when exposed to salty air, chlorine, sulfur, humidity, perspiration, cosmetics, household bleach, and other strong chemicals.

      To prevent tarnish as much as possible, we recommend that you store your fine jewelry in a safe, dry place when engaging in the following activities:

      • Household and outdoor chores;
      • Showering, bathing, or swimming in pools, hot tubs, hot springs, and the ocean;
      • Using lotion, hair products, fragrances, and other cosmetics;
      • Exercising at the gym or during contact sports;
      • Preparing meals.

      How can tarnished silver be restored? 

      While there are ways to minimize the chance of tarnishing, unfortunately, it's inevitable that your silver jewelry will have some tarnishing at some point in its lifespan. However, can silver be restored to its original state if it becomes tarnished? This may depend on how discolored your jewelry is.

      .  1. Washing powder and aluminum foil. Using laundry detergent and aluminum foil is one of the gentlest and cheapest ways to remove tarnish from silver, and it's less likely to cause scuffs to your silver.

      • 2. Sodium bicarbonate (baking soda). Baking soda helps dissolve organic compounds such as dirt, grease, and grime, so this is also one of the effective ways to remove rust from silver jewelry.
      How can I clean the jewelry with gemstone?

      Following are the cleaning steps :

      • First, clean your bracelet with warm water. Do not use detergent.
      • If there is any discoloration or build upon the beads of your bracelet, then clean it with a soft cloth before using warm water on it.
      • To clean the beaded bracelets, scrub them gently with a soft cloth and dry them softly with a dry cloth.
      • In the end, polish the metal-plated beads with a clean, soft cloth.